CEO’s comment: From best practice to next practice

As we enter a new decade, we can proudly recap not only 2019 but ten years of strong commitment to sustainability. We have deliberately accelerated our work to identify sustainability effects in our business, we have educated ourselves and gathered colleagues in the industry to make a joint shift and contribute to solutions for Agenda 2030.

Cybercom supports the UN Global Compact and its 10 key principles on human rights, labour rights, the environment and anti-corruption. Our goal is to be net-positive. As a consultancy firm, we select assignments where we can add business value, social benefit and positive impact on the environment. Technology and digitalisation entail an agenda of transformation and our focus is to assure positive effects. We are taking this message into social debate and cooperative organisational fora.

Strategic directions

2019 was the starting year for a new three-year plan for Cybercom. Our strategic directions are specialisation, innovation and sustainability. IT security and cloud services are our strong growth areas along with a number of centres of excellence in key service areas. Technology is advancing at blinding speed and we are choosing our areas of focus to bring clarity to our employees and clients.

Innovation is the nerve centre of our business and our innovative capacity drew even closer to the client this year by means of bundled business offerings. Sustainability is our mission, which will become part of our business to an increasing extent, and we are winning more sustainability-related advisory assignments in the energy and industrial sectors. Our Sustainability Ambassadors partnered with KTH Executive School to design a course in digital sustainability that all Cybercom employees will take in order to gain knowledge and insight into the challenges the world is facing and the impacts we can and want to achieve.

We carefully scrutinise our offerings from a sustainability perspective. As of 2019, all quotations are evaluated based on their contributions to the global SDGs before they are submitted to clients. We have been analysing sustainability effects in our deliveries to larger clients since 2013. We can proudly note a positive trend and we now evaluate all business. A full 66 percent of all the business we won in 2019 provide a positive contribution to one or more of the 17 SDGs. We are seeing a positive correlation to our financial performance, as we have – for yet another year – delivered growth and profitability while creating social benefit and enabling environmental gains.

The challenge is maintaining credibility and transparency, which is why we are working with international organisations to jointly draft a standard for how sustainable business should be measured. During the year, we made a formal commitment to preparing climate-related targets in 2020 that meet the standards of the Science Based Targets initiative (SBTi).

Current and future skills shortages are another challenge for us and the industry. We must arouse interest among children and young people, ensure attractive academic programmes and, like our free trade agreements, also maintain valuable exchanges of skills across national borders. This will require input from social actors, politicians, academia and the business community. Internally, we have identified activities to improve ourselves. We also realise that we can achieve better results in partnership with others. Accordingly, we have for example supported HelloWorld! since the beginning and have been a main partner to Women in Tech for many years, as we were once again in 2019. The industry needs more women. Women make up 20 percent of our people at Cybercom. That is not good enough, and our target is a minimum of 30 percent women employees. I will continue to push initiatives until we succeed.

“Cybercom has positioned itself as an agent of change and solutions. Sustainability is our business.”

Value-creating business

Cybercom’s client list is outstanding. Every single day, we are doing good at companies and organisations that want to develop and make the world a better place. Kone, Valmet, Schibsted, the Public Employment Service and Zenuity are a few of the clients where we have made new and exciting advances. As a digitalisation consultant, we are enhancing the innovativeness of government agencies and local authorities that are becoming more efficient and delivering services in new and smart ways. I would especially like to draw attention to our agile development teams, whose tasks include helping the Swedish Tax Agency implement the EU DAC6 directive. The aim is to increase transparency in cross-border tax arrangements. This strengthens competition on equal terms for businesses and has a clear connection to SDG 16 Peace, Justice and Strong Institutions. In the same spirit, we are using AI (artificial intelligence) to improve Finnish social services. In Poland, we suggest to government agencies automate routine checks of water quality to achieve faster results through a network of sensors, machine learning and data analysis. In addition to minimising health risks, this saves time and money.

We are leveraging innovation and ML (machine learning) to create solutions that prevent crime in partnership with the Swedish Enforcement Authority. Innovation is also the key word in our work with Skellefteå Municipality to create a new digital assistive device that gives structure to daily activities to support citizens with disabilities. We are introducing data-driven predictive maintenance of the Öresund Bridge through ML. This involves replacing time-based activities and reducing corrective maintenance, which results in longer sustainability, reduced use of finite resources and lower costs. We are using cloud-based services to cost effectively and securely streamline data management for manufacturing industries in Denmark, Sweden and Finland.

We are contributing to IT security at the European level by assisting DIGIT (Directorate-General for Informatics). Our Signport signature service is gaining ground with Swedish government agencies, such as the Swedish National Courts Administration and the Swedish National Export Credits Guarantee Board, that want to simplify application processes for citizens. This is saving paper, time and money.

Our ambition is to ensure and demonstrate good sustainability effects in all assignments. Towards that end, we launched the sustainability course that all employees will complete in order to contribute to Cybercom’s business. We take a holistic view and see beyond the technology to ensure a sustainable tomorrow.

Awards and recognition

I am delighted with all of the outstanding awards and recognition we received in 2019. In fine company, we were named an Ambitious Climate Leader by the UN Global Compact, the Most Sustainable Company in the ICT Sector and one of the top three Swedish social actors.

We have also celebrated with clients who have won awards for user experience and innovations. Cybercom’s position as an important social actor is growing stronger and we are being invited to share our experiences and points of view. Strong employee engagement has made us a part of internationally sustainable business. I would like to extend heartfelt thanks to all of my colleagues at Cybercom who are driving progress within our company, with our clients and in society at large. Together we are #Makersoftomorrow, which comes with a responsibility we are happy to take on.


President, CEO and Maker of tomorrow